Careers

Shipping

Where do you ship to?

Currently, we only ship to USA.

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Can I track my order?

We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate.

Can I get same day delivery?

If you have a special request with regards to delivery timelines, you may reach out to us on hello@solm8.online and we will try our best to make it work for you.

How do I avail free shipping?

Free shipping is available on all order values above $50, within the USA.

Returns

I can return my items within how many days of purchase?

There is a 30 day return period. This is for unused items (if they are not required or a customer changes their mind) returned in new condition with packaging and tags.

Goods that are customised, adapted or bespoke can only be returned if faulty.

How do I process a return?

1. Please fill the return request form

2. Once the form is received and processed, we will get back with the return label and address.

3. All goods images attached with the form, will be checked before any replacement items are sent or refunds are processed.

How do I get a replacement?

If the size does not fit properly or you are not satisfied with the product for some reason, please write to us at hello@solm8.online

We will evaluate the issue and get back ASAP, with option for replacement or refund based on feasibility.

Who will bear the shipping charges for goods returned?

If the goods are returned because of a damaged product or shipment error, we will replace the product and bear the cost of return shipment.

If the goods are returned because of change in mind or a size issue – we would still replace the item, but the return shipment cost would be borne by you.

Are there any conditions for returns or exchanges??

Kindly read our returns and exchange policy for details. Returns & Exchange policy